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Have you ruined any surprises lately?

12/18/2020

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​You could not surprise me as a kid.
​Or so I thought.

I was TERRIBLE.

I searched every nook and cranny for hidden Christmas presents leading up to the big day. 

I opened and re-wrapped gifts under the tree. 

​I. Could. Not. Help. Myself.


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How is your business like a marriage?

10/23/2020

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Do you remember the first word you ever said? 

I don’t even remember the first words my kids said. Maybe Momma? Dada?

But I DO remember the first word that Melanie ever said.

Melanie was the young daughter of a photographer I worked for in my early twenties. Some days I worked in the darkroom at his photo studio, some days I was sorting negatives. And some days I looked after little Mel if her Mom got called in to work. 

Those were the fun days.


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The Right Place at the Right Time

9/24/2020

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38 years ago today, I joined my buddy June and her brand new husband (Danny) on their honeymoon trip. 

Yes, I just revealed that I have friends that are way, WAY older than me.

The wedding took place in our home town, Brockville, and after the festivities subsided I needed to get back to Ottawa. 
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The newlyweds were heading through Ottawa to a honeymoon destination in Quebec that Sunday and they very generously offered me a ride. 
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It seemed like a good idea at the time.


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Are you sensitive to your customer's needs?

12/11/2018

 
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I found out I was pregnant (with Joey, my first born) on my very first day of work at Shoreline Graphics. It was March, 1990.

Despite the inconvenient timing and the thought of the dreaded conversation I needed to have with my brand new boss, I was pretty excited.

​I had left a sample at the corner drug store (because that's what we did back then) and on my way home for lunch (it was walking distance from home, a great perk of the new job) I stopped by to get the test results.


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​ 3 Things You Should Never Assume

4/29/2016

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It was a fixture on Beechwood Avenue until Saturday night. Yes, our beloved New Edinburgh Pub closed its doors for the last time. I happened to be in Ottawa on the weekend of the closure and it took me by surprise.

​I know restaurants come and go. But I was pretty sad and nostalgic about the loss of this well worn corner pub.  It was the go-to place for many of our family gatherings  -  we celebrated birthdays, anniversaries and sometimes, nothing at all.
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​The booth by the window was the perfect perch to people watch and gab. And they'd happily pull a bunch of  tables together to feed our big clan.


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Give 'em a memorable experience!

1/15/2016

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If you've ever taken in a show at the majestic Imperial Theatre in Saint John, New Brunswick, you won't be surprised to know that, according to the Globe & Mail, it's the "most beautifully restored theatre in Canada". (And they should know, right?)

It doesn't matter what type of show I see there, whether it's live music, comedy, a musical or a movie, I feel kinda special just sitting in that plush seat, looking up at the chandelier, waiting for the show to begin. It's a very special place and sometimes I think for a second, do I belong here? (Then I realize I bought a ticket and they actually let me in the door). 


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    The Small Business Guide 


    Blog Author

    Kim Houlahan is a marketing consultant who loves helping small business owners improve their marketing.

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    View my profile on LinkedIn
    Small Business Guide ~ Archives
    ​

    What a Mom of Twins does NOT need to hear

    Have you got a Secret Sauce?

    Have you Ruined any Surprises Lately?

    What Story Are You Telling Yourself?

    When the Rubber hits the Road

    How is your Business like a Marriage?

    The Right Place at the Right Time

    Just Get Out There.

    How Hard Can it Be to Describe What you Do?
    ​

    What's Your Best Productivity Hack?

    To Share or Not to Share

    Relatively Small Efforts for - wait for it - Great Results

    The Truth about Working from Home

    What's YOUR Superpower?

    6 Things You Can Do Now

    ​Perspective is (Almost) Everything
    ​

    Are You Sensitive to Customer Needs?

    Got a Process for That?

    Don't Get Attached!

    Aim DIRECTLY at your audience

    Know When to Ask for Help

    3 Things you Should Never Assume

    Avoid the Wild Goose Chase

    Where do you Draw the Line?

    Give'em a Memorable Experience

    Categories

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    Business Improvement
    Communicating Well
    Customer Service
    Rules Of Business
    Staying In Touch
    Stay Organized

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What a Mom of Twins does NOT need to hear

Have you got a Secret Sauce?

Have you Ruined any Surprises Lately?

What Story Are You Telling Yourself?

When the Rubber hits the Road.

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